WE’RE HIRING – STUDIO MANAGER

Yoga Lab Westshore is accepting applications for a Studio Manager to collaboratively work with our Director of Operations to oversee the wellbeing of our business. Our  Studio Manager is responsible for all the day-to-day needs of the business and has a love for supporting teachers, ambassadors and students. Our ideal candidate is a person who is looking for a long term role, loves to be organized and strives to be dependable.

WANT TO APPLY?  Send to darci@yogalabwestshore.ca, your resume and cover letter and an answer to the following question:  If you had to organize every one of our students, teachers and ambassadors in a giant game of tag, what would your process look like? 

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Details of the Position:

40 hours/week

$18-20/hr depending on experience

Shift is 9:00 – 5:00 PM, Monday to Friday

2 weeks holidays after successful completion of first year

Unlimited yoga classes

1 loved one yoga pass/month

$100 trade money

30% off Yoga Lab Retail (excluding food/beverages) 

30% off workshops

MORE ABOUT THE POSITION

Skills Required 

  • Relationship building skills
  • Healthy understanding of boundaries 
  • Patience
  • Doesn’t get caught up in the feeling of urgency
  • Use of software programs (including Mind Body, Constant Contact and Google Drive)
  • Comfortable providing feedback and using critical thought processes to develop more effective processes
  • Attention to detail 
  • Excellent organization skills
  • Thrives in working as part of a team
  • Is passionate about yoga & mindful fitness
  • Has an innate ability to juggle many roles, and can prioritize and change tasks as required

Student Support

  • Provide friendly service to our students (engage, be present, offer support) 
  • Educate students on the benefits of Yoga
  • Communicate our philosophy & values
  • Help foster a positive culture that is based on learning and growing together
  • Manage student concerns and redirect to the Darci when necessary
  • Take ownership over the front desk organization and dissemination of information
  • Support Teachers during sign-in if super busy or they need to step away from the desk
  • Support students with purchasing passes & memberships
  • Input sales data into spreadsheet and review on a monthly basis with Director
  • Stay connected with new students (intro-pass), inquiring about their experience, goals, and exploring membership options 
  • Support students with retail purchases
  • Manage all membership suspensions & complete contracts as necessary 
  • Share about upcoming events with students
  • Balance float & Mind Body
  • Respond to emails, voice messages and incoming calls
  • Oversee the ambassador responsible for responding to support@ emails
  • Follow up on contact logs
  • Oversee all retreat details leading up to, and post retreats.  In instances where the local retreat is sold out, your attendance is free of charge in exchange for approximately 10 hours of work during the course of the weekend.

Oversee Ambassador Program

  • Oversee Recruiter and Coordinator to make sure their needs are met in role
  • As required, terminate or hire new Recruiter or Coordinator with the support of Darci
  • Coordinate semesterly meeting with Recruiter and Coordinator to address issues and potential changes. 
  • Work with Darci to determine necessary changes and disseminate the changes as required
  • Update YLW Ambassador Resource Program as required
  • Ensure the ambassadors are supported on shift, and complete their roles should there be no ambassador.  
  • Support the Recruiter in any training that needs to be done within the studio.
  • Hire, train and provide tasks to front desk ambassadors, they are there to support you.
  • Provide opportunities for feedback so that we are always growing
  • Ensure policies are being adhered to
  • Organize Annual Ambassador Appreciation Party

Support Massage Therapy

  • Support the massage therapist to ensure in-take sheets are available
  • Work with the Director to update systems as required.
  • Support the massage therapist to ensure ambassadors are taking care of the cleanliness of the room and assist in setting up availability in MindBody.
  • Help with completing sales and rescheduling each client after their massage.

Support Retail Program

  • Receive purchased orders, stock shelves and count inventory as necessary
  • Communicate retail sales tips to staff/teachers/ambassadors via video and imagery on the Internal Communications Board
  • Take pictures and submit them to our social media expert for posting
  • Review min/max stock numbers and advise on what needs restocking and how much.

Marking

  • Social Media:
    • Support Social Media team by hearing recommendations and tips and adding stories to our instagram account
    • Uploading information to facebook events
  • Website/Mind Body:
    • Update Website/Mind Body with events from core content
    • Update with team bios each semester
    • Input schedule each semester
  • Campaigns:
    • Receive campaigns and work within the studio to support their success.
  • Flash Sales:
    • Help with the creation of the promotional newsletter that goes out once a month.
  • Newsletter
    • Take information in core content and help amplify it by editing as necessary
    • Take information in core content document and plug it into the newsletter and sending it out accordingly


Support Facility 

  • Accountable for overseeing the maintenance & cleanliness of our facility 
  • Organize and facilitate all repairs
  • Order studio supplies on a weekly basis as needed
  • Coordinate with ambassadors to pick up supplies where possible
  • Ensure all receipts are accounted for and keep purchases within our budget
  • Complete monthly Visa Rec by the 5th of each month
  • Clean or tidy between classes when Ambassadors are absent
  • Ensure supply room is optimally functional & tidy
  • Manage the deep clean system & monitor (1/week)
  • Provide on-call coverage for emergency repair/facility support when our Director of Operations is on vacation/scheduled time off 
  • Manage studio room rentals
  • Co-facilitate teacher orientations by teaching them about the studio, ambassador roles, and where to find things at the front desk.
  • Make sure reduced class schedules have been posted in bathrooms, front desk and front door for each holiday.
  • Cycle posters in and out in their approved locations around the studio

Support the Studio Director

  • Meet with the Studio Director(s) to address projects, semester calendars and plan times accordingly.
  • Support the director by switching gears as necessary to address immediate daily needs.

WE LOVE OUR COMMUNITY

Instagram post 2196241496193450859_642881456 It has happened, our Lululemon apparel has arrived.  And we are putting most of our other retail on sale to make room.  Come on in and scoop up some of their core items while they last! #lululemon #thesweatlife #yoga #yogayyj
Instagram post 2193742722086820761_642881456 “In a society that says put yourself last, self-love and self-acceptance are almost revolutionary” Brene Brown.⁠
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𝗚𝗶𝘃𝗲 𝗪𝗲𝗹𝗹 | 𝟮𝟬% 𝗼𝗳𝗳 𝗚𝗶𝗳𝘁 𝗖𝗮𝗿𝗱𝘀⁠
Give the gift of self-care this holiday season. When you buy a Yoga Lab Gift card online get 20% off when you use the Promo Code: GIVEWELL2019⁠
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Use Gift Cards on classes, workshops, or yoga gear and accessories. ⁠
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#YogaLabWestshore #LabCommunity #GiveWell⁠
Instagram post 2190922040810629155_642881456 Did you hear? Starting this month, you'll be able to find core and seasonal @lululemon gear and accessories @yogalabvic and @yoglabwestshore with CO-BRANDED Yoga Lab gear coming soon! ⁠⠀
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We're so excited to partner with Lululemon in this way to bring you more of what you love right at our studios. ⁠⠀
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#YogaLabVic #YogaLabWestshore #LabCommunity #TheSweatLife⁠⠀
Instagram post 2190157877108719057_642881456 Are you going to miss these two popping up on the schedule for their fun co-inspired classes?  Come out on December 8th for the 10 AM flow class to get your last class with these two gems!
Instagram post 2187980273467335730_642881456 Free classes all day.  Slip out of the cold and support is in #boycottblkfri
Instagram post 2187607843968221558_642881456 We've been working on a few exciting things @yogalabvictoria and @yogalabwestshore. We can't share just yet, but have you got any guesses?⁠⠀
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#YogaLabVictoria #YogaLabWestShore #YogaCommunity #TheSweatLife⁠
Instagram post 2187449182390101901_642881456 • Have you taken one of Mary-Ann's classes?

Mary-Ann is always there to greet you with a warm heart and huge smile rooted in her excitement at the opportunity to give back to life with a whole sense of self.

On top of being a wonderful yoga teacher, she also has a diploma in Bio Energy Medicine, a degree in Holistic Health Science and a certification in Clinical Hypnotherapy. This wealth of knowledge and experience is evident in Mary-Ann's teaching practice.

Mary-Ann, we adore you. Thank you for the warmth, love and wisdom you bring to our community.
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📷 by Julia Loglisci @julialoglisci
Instagram post 2186761665064098492_642881456 • Warm up with a tea.

Geez it's been a chilly week!
Next time you come in to warm your bones, breathe and get your sweat on, grab a cup of tea and get that heat building in your body before you even step jnto the hot room.

The tea we currently offer is called Hot Yogi Tea and is a herbal blend created just for us by Foxglove Botanicals.

Enjoy!!✨
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📷 by Julia Loglisci @julialoglisci •
Instagram post 2186009886353340937_642881456 Well, 4 classes later, hundreds of litres of sweat, many laughs and I’m sure many tears later, these women are ready for their travels.  Good luck @rugbycanada 7s team!
Instagram post 2185263372869863101_642881456 • Silence in the hot room.

During those minutes before and after a class, the hot room is held as a silent space. Please be respectful of this expectation so as to support not only those you share the space with, but also your self.

Silence and stillness can be powerful tools. Our hope & intention is to hold space for you to explore them within an often overstimulating world.

If you feel like chatting, reading a book or just simply not observing silence, please feel free to hang out on the couches in our community space!

Thank you ✨
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📷 by Julia Loglisci @julialoglisci
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CONTACT US

311, 896 Langford Parkway (MAP)
Victoria, BC v9B 4V5
info@yogalabwestshore.ca

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