FREQUENTLY ASKED QUESTIONS
When are you opening the studio?
Beginning June 1st we’ll be offering in-studio classes for up to 15 students at a time.
What is the capacity in class?
We have 15 spots available for students in each class. Smaller class sizes means students will have the opportunity to connect even deeper with our community. Connection has been a core value in our community for over 10 years. Our new model of service delivery can help us deepen our connection as a community.
What temperature is the room heated to? Why?
By minimizing excess sweat, students can transition from practice to the rest of their day with a bit more ease. Our ventilation system continues to ensure that fresh air is circulated throughout the practice room. The heat in our practice room has been reduced by 2 ℃ for each class style.
Can I use the change rooms?
We have limited the use of our change rooms. If you need to use the bathroom facilities or changing rooms during your visit, please follow the decals marked along the floor to ensure adequate social spacing.
Can I shower?
We are not able to sanitize showers in-between each use. We disinfect 2 showers (clearly indicated) before and after each class for any students who require the use of a shower. For the full list of ways we’re keeping our studio clean, visit our updated Health & Safety protocols.
How do I sign up for class?
You can pre-register for the class up to 2 hours before the class start-time, either from your computer at home or by using our LABCommunity mobile app.
Can I practice In-Studio and still get access to LAB+home?
Yes! All of our prepaid and monthly members have access to both.
I would like to activate my membership.
Yay! We are excited to welcome you back! Please email us at firstname.lastname@example.org with the date you’d like to activate your membership on. Keep in mind that it may take up to 3 days for us to reactivate your membership. If you activate your membership anytime before June 30, your first payment will be reduced to $59.
I prefer to practice in my own space.
LAB+home is a library of virtual classes with instructors from both Victoria and Westshore LAB locations. While we build this library, you’ll have access to all of our live-replay classes for the entire month of June. Practice our popular sequences with your favourite teachers in the comfort of your own space.
How can I join the volunteer ‘Ambassador’ team?
You can learn more about our Ambassador team here, and fill out an application. We would love to have you.
What do I need to bring to class?
Please arrive dressed in the attire you wish to wear for class. Use of change rooms is possible if necessary.
Will you have props/water bottles/mats/other items for sale?
Yes, you can purchase practice accessories and prop kits in-studio using debit/credit cards.
What are your cleaning protocols?
Classes are scheduled to allow for ample time in between to rigorously clean and sanitize the practice room, change rooms, washrooms and other high touch areas (such as door handles, countertops, credit/debit machines) in the studio.
Several hand sanitizing stations have been installed throughout the facility, and all persons must sanitize their hands upon entering and exiting the studio.
We continue to use Oxivir Plus Disinfectant Cleaner Concentrate as our primary cleaning solution. It is a tuberculocidal, virucidal, bactericidal, fungicidal, broad-spectrum sanitizer. This product is hydrogen-peroxide based, EcoLogo certified and developed for use in medical and healthcare establishments. We follow the manufacturer’s recommended dilution ratios for both disinfection and broad-spectrum sanitization.
For more information, see our full list of Health & Safety protocols.
How does physical distancing look in the studio?
We’ve placed handy-dandy floor decals throughout the studio, making it easy to move through the space while upholding physical distancing. Read about our studio etiquette, which includes physical distancing practices.
Decals on the stairs will help guide the flow of traffic. While only one person is to be on the staircase at a time, please provide the right-of-way to the person who is on the landing.
Will the teacher be walking around?
Nope. Teachers will be leading classes from their mat. If the heat or humidity in the room needs to be adjusted, teachers will wear a mask while doing so.
MEMBERSHIPS & PAYMENT OPTIONS
What is your current pricing structure?
- LiveWell Membership includes our In-Studio classes and full access to LAB+home online classes. Memberships continue at the reduced rate of $59 for the month of June and then resume to their original price on July 1st.
- SunRise Memberships includes access to In-Studio classes and full access to LAB+home online classes. Memberships continue with full access for the month of June and then resume toi their original scheduling agreements on July 1st.
- LiveWell Yearly Prepaid Members have accumulated three $30 credits which can be used for In-Studio purchases. This credit does not expire.
Can I pay using cash?
Until further notice we are a cashless studio. We can accept debit/credit cards In-Studio and recommend using the tap feature and recommend all purchases be done in advance.
I’ve already signed a waiver, do I need so sign another one?
Yes. A new waiver will be required for all students. It will be sent to all clients soon.
How many classes can I come to in a week?
Please limit your In-Studio classes to 3 times a week for the first week while we determine how many students we need to accommodate. We’re committed to designing a great schedule that’s adaptive and responsive to your needs!
When can I pre-book?
You will be able to pre register for classes 7 days in advance.
Can I walk in?
No, not at this time. All of our scheduled classes are available by pre-registering online or through our LABCommunity mobile app.
What do I do if it’s full?
Add your name to the waitlist! Once you move from the waitlist to the class roster, you will be notified by text. We can then get you into class, lickety-split!
Where can I set up my secure payment method?
You can use the LABCommunity app to purchase classes. From the main Menu, look under ‘My Info’ for the Buy tab. Choose ‘In Studio’ and select the pass you’d like.
What happens if I can’t make an in-person class after I’ve registered?
You can cancel your class registration up to 2 hours before class start-time, however we ask that you make changes to your reservations with as much notice as possible so we can accommodate students on the waitlist. Any no-shows or cancellations that occur within 2 hours before class-time will be charged a late cancel fee.
Do you have new etiquette?
Yes, we do! We’ve updated our in-studio processes in accordance with the new health & safety measures. Take a read through here.
How do I sign up for On Demand classes?
With an unlimited membership or pass you can access our LAB+home library by clicking on a link provided upon purchase.
Can I transfer my pass into an online-only pass?
- Yes, unlimited weekly and monthly On Demand classes can be purchased at $29/month.
Are there late charges for sick students?
- With that, if you are displaying signs of illness at anytime, we encourage you to early cancel if possible, and if you are in the 2 hour window of the class starting, please email us at email@example.com and let us know you are sick, and we will pull you from the class, and not charge you the fee.
How do I turn on text notifications?
Download our LABCommunity app. Once you’ve signed in to your MINDBODY account, you can adjust your preferences by clicking Menu > Settings and scrolling down to Email & Notifications. Enable ‘Send me mobile notifications’ and voilà! You’re all set.