LIVE & ON DEMAND CLASSES
FREQUENTLY ASKED QUESTIONS
Participating in a LIVE class is so much simpler!!
- Sign into your MINDBODY account and ensure that your email address is correct, and that you’ve opted in to receive emails from us.
- Login to your account through our App. Select your Name from the menu. Under Additional Information select Email Opt-In. Save.
- Set your email account so that messages from “email@example.com” always arrive in your inbox, and are never marked as spam.
- View our class schedule online the same way you always do.
- Sign up for any class. You’ll receive a confirmation email from FitGrid soon after.
- Within 60 minutes of the class’ scheduled start time, you’ll receive another email from FitGrid with a unique link to access the live stream.
- Click your unique link a few minutes before class is scheduled to start.
- If you have the Zoom application on your device already, you’ll join immediately.
- If you do not have the Zoom application on your device, you’ll be prompted to download it.
- Make sure you are in a place with a good internet connection–otherwise, the stream may skip!
That’s all there is to it! Thank you for your patience as we set the foundation – sans brick and mortar.
LIVE STREAM QUESTIONS
When do I get the live stream confirmation that I’ve registered for a class?
You will get an email confirming you are able to do a live stream class at the time you reserve for class.
When do I get the actual live stream link?
You will receive an email with the live stream links approximately 1 hour before the class starts. Online registration ends 10 minutes before class starts to ensure all students receive the link to access the class.
I would like to access class, but I can’t seem to sign in
Online registration ends 10 minutes before class starts to ensure all students receive the link to access the class.
I have registered for a class, but I don’t see an email notification
- Check all alternative folders (example. Junk, spam, promotional).
- Ensure that your account in Mindbody or Mobile App has your correct email address.
Why is there now a reduced schedule on Mind Body?
Because of the way the software is set up, we aren’t able to offer students a joint LIVE experience. We are however able to stay connected through the On Demand experience. The classes being taught in Westshore will appear in the On Demand tab in Victoria the next day and vice versa. If you check it out now, you’ll see a library of classes to start choosing from.
ON DEMAND QUESTIONS:
I would like to load a class On Demand
- Sign into your MindBody account.
- Through our MindBody site only, select On Demand, and choose from a list of your favourite classes led by your favourite teachers.
Can I access On Demand from the Mobile App?
No. At this point our mobile app does not support this new feature. Please login to Mindbody to access On Demand – West.
I don’t see the On Demand screen pop-up after I clicked on it?
When accessing media links, check your browser setting to confirm your pop-up blocker is disabled. For Safari users, the pop-up blocker is enabled by default so you will need to access your Settings > Safari > toggle Pop-up Block to ‘off.’
Have a pass with us?
LiveWell Autopay Members
Enjoy your favourite classes both live and On Demand. Your membership has been reduced to $59/month, effective beginning on your next billing date.
LiveWell Prepaid Members
For every month we are unable to offer classes in the studio you will receive $30 on your account which can be used to purchase future memberships, products or workshops. This will automatically appear on your account on the 24/25th or each month.
We’ve removed the restrictions! Sign into MindBody as usual to enjoy all live and On Demand classes.
I would prefer to freeze or cancel my membership
We understand, click on these studio links to activate the freeze process. Click on the appropriate links to FREEZE OR CANCEL your membership and we’d be happy to set it up for you free of charge. Thank you for your patience, we will respond to these requests as they come in, and we are committed to answering all requests. Your freeze request dates you indicated will be honoured.
5, 10, 20 Class Pass
Your class passes don’t expire. So you have options. You can save your class passes and purchase a Live + On Demand Unlimited Week for $15 or a Live + On Demand Unlimited Month Pass for $59. If you would prefer, you can use your punch cards to attend all live & on demand classes.
Pick back up when we reopen! Or if you prefer, check your inbox for an email from us with a promocode for our Live + On Demand – 1 month Unlimited.
Live Stream – Unlimited – 1 week
For those who have already purchased the $25 unlimited pass, check your inbox for an email from us with a promocode for another 7 day unlimited pass.